How do I reset my player stats?
To reset your player stats, go into the settings tab located in the main menu and press the button that says “Reset”. Please note that after you reset your stats, you cannot restore your account.
How do I get more chips?
In Perfect Aces: Texas Holdem (coming soon), you can receive up to 1M free chips just by watching videos! Try it out by pressing the Play Video button on the upper right hand corner of the main menu. Players can also purchase more chips by visiting our in-app store located next to the chip count.
In Perfect Aces: Heads Up Poker, you will receive free chips daily! Players can also purchase additional chips by visiting the in-app store located at the top right hand corner.
I keep getting a connection error message.
Check to make sure you have an active internet connection. If you are connected to a wifi network, try hopping onto a different network to see if it is an issue with the wifi provider. If the problem persists while you are actively connected to the internet, check for the latest update in the store or reinstall the app. If all else fails, submit a support ticket here and we will have our technical support staff contact you ASAP.
I have not been receiving my free rewards.
It is possible that you have missed a crucial update. Make sure your game is up-to-date. If the problem persists, try reinstalling the app. If you continue to experience problems, contact us here so that we will have our technical support staff contact you ASAP.
I think a player is cheating. Where can I report this person?
Report the player by using this link here. We will review all reports of potential unfair gameplay. If we find a player to be in violation of our Terms of Service, we will take action against their account.
My poker chips are missing! Where are they?
If you have missing chips, please try restarting the application. If the problem persists, please submit a report here.
What happens to my wager / chip amount if I lose connection while I am playing an online game?
If you lose connect while in-game, the only chips you may lose are the chips in play as you have forfeited/folded that hand. Don’t worry, the rest of your chips will be added back into your account!
Someone send me a bot that helps me cheat in the game, can my account get banned?
Yes. If we find a player to be in violation of our Terms of Service, their accounts will be banned.
My account has been suspended. Can I get it re-activated?
What if my account has been hacked!
Perfect Aces uses your Facebook profile as your login credentials. If your account has been hacked, it is most likely your Facebook account has been compromised. We suggest that you immediately change and strengthen your password. Afterwards, contact us here.